This is an English translation; in case of discrepancy the Italian version prevails.
This page explains what data we collect when you visit hqcitalia.com, why we process it and which rights you can exercise. It is provided pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR).
The data controller is Halal Quality Control Italia, with registered office at Viale Giorgio Ribotta 11, 00144 Rome, Italy, VAT no. IT03705970782.
For any matter concerning your data you can write to hqcitalia@gmail.com or by certified email (PEC) to hqcitalia@pec.it.
When you fill in the request form (Form F0422) we collect the data of your company and of the contact person: company name, VAT number, address, name, role, email and telephone, as well as the technical information on the products and sites that you provide.
We use them to evaluate the request, prepare an offer and, if you become a client, to deliver the certification service. The legal basis is the performance of pre-contractual and contractual measures requested by you (Art. 6.1.b GDPR). For data that we must retain as an accredited certification body, the legal basis is the legal obligation and the legitimate interest in being able to demonstrate certification decisions (Art. 6.1.c and f).
The website uses a chat service that allows you to write to us in real time. If you open the chat, the content of the messages, your IP address, the pages visited and the technical data of your browser are processed. The legal basis is our legitimate interest in answering the requests of those who contact us (Art. 6.1.f).
Like any website, our servers record IP addresses and the technical data of requests, for security and diagnostic purposes. We also use statistical tools to understand how the website is used: they are activated only with your consent, given through the cookie banner. Details are in the Cookie Policy.
When someone opens the website we send ourselves an internal notification with the page opened, the referring link and the city derived from the IP address, so that we can offer real-time assistance. The IP address is sent to a geolocation service that returns only the city and country; no history of visits attributable to a person is kept. The legal basis is the legitimate interest in commercial assistance (Art. 6.1.f).
Your data are not sold or transferred to third parties for marketing purposes. They may be processed on our behalf, as data processors, by the suppliers that allow us to run the website and the service:
| Supplier | Purpose | Location |
|---|---|---|
| Tawk.to | Live chat on the website | European Union / United States |
| Google (Analytics, Tag Manager, Fonts) | Usage statistics and fonts | European Union / United States |
| Prerender.io | Delivery of pages to search engines | United States |
| Google Workspace | Email and document storage | European Union / United States |
| Hosting provider | Server hosting the website and the client portal | European Union |
Some of these suppliers are based in the United States: transfers take place on the basis of the standard contractual clauses approved by the European Commission or of the applicable adequacy decision.
Data relating to certification files may also be disclosed to accreditation bodies and to the competent Halal authorities, where required by the applicable certification schemes.
| Data | Retention |
|---|---|
| Quote requests not accepted | 24 months from the last contact |
| Accepted quotes | For the whole duration of the certification contract, from 12 to 48 months, and for the subsequent period required by tax and accreditation obligations |
| Certification file documentation | For the duration of the relationship and for the period required by the accreditation scheme |
| Chat conversations | 12 months |
| Browsing statistics | 14 months |
| Visit notifications | Not archived: they are instant messages |
You can ask us at any time to access your data, rectify it, erase it, restrict its processing, receive it in a readable format (portability) and object to processing based on legitimate interest. Where processing is based on consent, you can withdraw it whenever you wish, without affecting the lawfulness of the processing carried out before.
To exercise these rights write to hqcitalia@gmail.com. We reply within one month.
If you believe that the processing infringes the GDPR you can lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).
Providing the data requested in the quote form is necessary to evaluate the request and issue an offer: without it, we cannot reply to you. The other processing operations described above are optional and, where applicable, subject to your consent.
We do not take decisions based solely on automated processing that produce legal effects concerning you. Certification decisions are taken by a committee made up of people.
Last updated: 12 August 2026. Any changes will be published on this page.
See also: Cookie Policy · Legal notice